Refund policy
CHANGE YOUR MIND BEFORE PACKAGING?
It is possible to cancel or change your order if it hasn’t been packaged. This includes adding or removing an item or changing the delivery address. We won’t charge you for any changes made prior to packaging.
Contact us at howcanihelp@thewoodlestore.comand we will do everything we can to help you.
SHIPPING AND DELIVERY
We try to dispatch orders generally within 24 hours of confirmation.
For standard shipping orders, we charge a flat shipping fee of $9 for orders less than $100.
We currently ship to only Australia and New Zealand, but plan to start shipping to other countries soon. Please contact us at howcanihelp@thewoodlestore.com if you would like your shipment to be delivered to another country.
Standard Shipping is a regular service provided by our logistics partner with a 2-8 business day transit time. Express Shipping provided by our logistics partnerdecreases transit times to approximately 2-4 business days. However, we cannot guarantee the delivery timeframe during busy shipping seasons, which are beyond our control.
We are not responsible for any packages once they are in the hands of our nominated third party delivery or shipping company.
If your item hasn’t been delivered within 14 business days of the purchase date, please contact us at howcanihelp@thewoodlestore.com.
EXCHANGE AND REFUNDS
Our return policy provides you the flexibility to change your mind within 45 days of package delivery, provided that the product remains in its vacuum-packed condition.
Once the returned product reaches our warehouse, your refund will be processed within 14 days.
Please keep in mind that the cost of shipping, including any postage, will be the responsibility of the purchaser. While we will refund the amount paid for the product, the original shipping fee to send the product to the customer at the time of purchase will be deducted.
To be eligible for a refund or replacement, the product must be returned in its original packaging and be in a resalable condition with all tags intact. Products that have been used or are not in a resalable condition will not qualify for a refund or replacement.
Please note that gift cards are not eligible for refunds.