Terms of service

GENERAL

This website is operated by The Woodle Apparel Pty Ltd ABN: 11 658 023 155 (“we”, “us” “our” or “The Woodle”). These are the terms and conditions on which we supply our products to you. Questions about these terms and conditions should be sent to us at howcanihelp@thewoodlestore.com.

By visiting our site and / or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms”). Hence, please read these Terms carefully before engaging with us.

We reserve the right to update, change or replace any part of these Terms.

Our store is hosted by Shopify, Inc., who provide us with the online e-commerce platform that allows us to sell our products and services to you.

KEY POINTS FOR YOUR ATTENTION

Our complete Terms are set out below, but some important points are set out here:

We reserve the right to refuse service to anyone for any reason at any time. We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted.
To the extent permitted by law, our maximum aggregate liability will be limited to the portion of the Price paid by you to us for the products purchased from our website.
These Terms do not seek to limit your rights under the applicable consumer law.

STORE TERMS

By placing an order, you agree to these Terms. Please note your purchase is subject to product availability and our confirmation. You must pay us the purchase price for each product you order, plus any applicable delivery costs as set out on the site.

By agreeing to these Terms, you represent that you are at least the age of majority or you have given us your consent to allow any of your minor dependents to use this site.

Discount or 'coupon' codes are only applicable as advertised on our website. Only one discount code can be applied upon checkout. For any questions regarding these codes, please contact us at howcanihelp@thewoodlestore.com.

SHIPPING AND DELIVERY

It is possible to cancel or change your order if it hasn’t been packaged. This includes adding or removing an item or changing the delivery address. Contact us at howcanihelp@thewoodlestore.comand we will do everything we can to help you.

We are not responsible for any packages once they are in the hands of our nominated third party delivery or shipping company.

We try to dispatch orders generally within 24 hours of confirmation. Standard Shipping is a regular service provided by our logistics partner with a 2-8 business day transit time. Transit times for Express Shipping would approximately be 2-4 business days. By choosing to purchase from our website, you authorise The Woodle to transact with logistics partner on your behalf to ship the product to you.

If your item hasn’t been delivered within 14 business days of the purchase date, please contact us at howcanihelp@thewoodlestore.com.

To the extent permitted by consumer law, we shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control. We do not take responsibility for any delays caused by our logistics partner. We are not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases.

REFUND

If you change your mind on a product, we offer a 45-day return policy.

Your refund will be processed within 14 days from the day the product reaches our warehouse.

Please note the cost of return, including any postage, etc., will be borne by the purchaser. We will refund the amount paid for the product, however, shipping fee (if any) charged at the time of purchase will not be refunded.

If the product has been used or is not in a resalable condition or if any of the tags are missing, you will not be entitled to a refund or replacement. The product should be returned with all of its original packaging.

Gift cards are not eligible for refunds.

ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time.

PRODUCTS

We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. However, please understand that in certain instances, your computer monitor may display colours differently. In such cases, we are not responsible for accuracy of display or colour.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right at any time to modify or discontinue a product (or any part thereof) without notice at any time. We also reserve the right to limit the quantities of any product that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at our discretion. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product.

Strikethrough prices may consider the discount code mentioned in the description.

Subject to your consumer law rights, we do not warrant that the quality of any products purchased will meet your expectations.

BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. If we make a change to or cancel an order, we will notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was placed.

You agree to provide current, complete and accurate purchase and account information for all purchases made from our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed.

INTELLECTUAL PROPERTY

The intellectual property rights in all content that appears on this site, including the TheWoodle brand and all other trademarks, trade names and logos made available through this website remains the property of The Woodle Apparel Pty Ltd and are protected by intellectual property laws around the world. All such rights are reserved by The Woodle Apparel Pty Ltd.

You may store, print and display our content supplied solely for your own personal use. You are not permitted to use our content for any business or commercial purposes.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the product or our website, without express written permission by us.

THIRD-PARTY LINKS

Certain content may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for any third-party materials or websites, or services of third-parties.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

USER SUBMISSIONS

Any submission by you, including creative ideas, suggestions, feedback, etc., may be used by us at any time and in any form, without any restriction. We are and shall be under no obligation to maintain confidentiality, compensate you for such submissions or to respond to any submissions.

We may monitor, edit or remove content that are unlawful, offensive, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, or proprietary information. You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

REVIEWS

We would love to receive honest feedback about the product, and your experience ordering from our site. Publishing or posting such reviews will be at our discretion.

You may need to sign into your account created with us to submit a review.

By posting a review, you provide us with the right and licence to use your review and any images uploaded with your review on our site, social media accounts, and any other marketing material.

You may delete your review from our site by logging into your account.

You will not submit a Review containing false, inaccurate or misleading information, or any obscene or offensive language, or infringing our or any third-party’s intellectual property rights. You will not post a review if have received any compensation from any third party for the review.

We are not responsible for the content of any reviews.

PERSONAL INFORMATION

Similar to other online businesses, your information may be collected directly or indirectly. This includes your name, contact details, payment details (through third party payment processer), browsing data linked through Google Analytics, cookies, geo-location, etc.

This information is used in a variety of ways, including fulfilling your orders, analysing how to improve our business and website and share periodical updates about us (where you consent). We will never sell your information to any third party, and we only use your information when we have a lawful basis for doing so. If you wish to not receive any updates, you can withdraw consent at any time.

We will use the information automatically collected about you through technical means such as cookies to analyse how our website is used, which helps us improve our website.

We are also required to keep a record of transactions and correspondence in case of any legal claim or complaint.

We will share the information we collect about you with our service providers to the extent necessary for purposes outlined above. They will only use your information to the extent necessary to allow them to perform the services on our behalf.

Please note we may have to disclose your personal information if required to do so by law or if you violate our Terms.

Sharing your information with Shopify:

Your data is stored through Shopify Inc.’s data storage, databases and the general Shopify application, on a secure server behind a firewall. Your data will be stored in Shopify’s servers in the USA.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored as long as it is necessary to complete your purchase transaction. Subsequently your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Our site is not directed at those under the age of majority and customers must have credit or debit cards to make purchases.

We will store your information only for as long as is reasonably necessary. Where you are a customer this is usually at least for as long as you remain a customer, to be able meet our legal and contractual obligations to you, and if necessary, to resolve any disputes. We will securely erase your information once it is no longer needed.

You have certain rights relating to your personal information:

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights.
The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (like these Terms).
The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request us to rectify any errors by reaching out to us.
The right to erasure. This enables you to request the deletion or removal of your information that we hold.
The right to object to processing. You have the right to object to certain types of processing, and you can exercise this right by contacting us.
The right to restrict processing. You have right to ‘block’ or supress further use of your information. When processing is restricted, we can still store your information, but will not use it further.
The right to data portability. You have rights to obtain and reuse your information for your own purposes across different services. If this right is applicable, we will provide you with an accessible copy of your information so that you can use a similar service elsewhere.
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with your national data protection regulator.
The right to withdraw consent. If we rely on your consent as our lawful basis for processing your information, you may withdraw your consent at any time. However, doing so will not make unlawful the actions we have taken with your personal data while we had your active consent. You can withdraw your consent to the processing of your information at any time by contacting us.

If you would like to contact us, please reach out to us at howcanihelp@thewoodlestore.com.

COMMUNICATIONS

When signing up with us, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time.

LIMITATION OF LIABILITY

To the extent permitted by law, our maximum aggregate liability will be limited to, and must not exceed, the portion of the price paid by you to us for the products which are subject of the claim.

However, you may be entitled to certain rights under competition and consumer legislation, including the Competition and Consumer Act 2010(Cth).

Our liability will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

OTHERS

The failure of us to exercise or enforce any provision of these Terms shall not constitute as a waiver.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

These Terms shall be governed by the laws of the State of New South Wales, Australia and, in the event of a dispute or claim associated with these Terms, you will submit to the exclusive jurisdiction of the Courts of the State and the New South Wales District Registry of the Federal Court of Australia.