Shipping policy

We try to dispatch orders generally within 24 hours of confirmation.

For standard shipping orders, we charge a flat shipping fee of $9 for orders less than $100.

We currently ship to only Australia and New Zealand, but plan to start shipping to other countries soon. Please contact us at howcanihelp@thewoodlestore.com if you would like your shipment to be delivered to another country.

Standard Shipping is a regular service provided by our logistics partner with a 2-8 business day transit time. Express Shipping provided by our logistics partnerdecreases transit times to approximately 2-4 business days. However, we cannot guarantee the delivery timeframe during busy shipping seasons, which are beyond our control.

We are not responsible for any packages once they are in the hands of our nominated third party delivery or shipping company.

If your item hasn’t been delivered within 14 business days of the purchase date, please contact us at howcanihelp@thewoodlestore.com.